Returns

Krypt Watersports Return & Exchange Policy

At Krypt Watersports, we want you to love what you ordered. If something isn’t quite right, we’re here to help.

Can I return this item?

Yes, most items purchased directly from our website can be returned or exchanged within 30 days of delivery.
To qualify, the item must:

Be in the same condition you received it
Be unworn or unused
Have all tags attached
Be in its original packaging (internal packing and box)
Be purchased directly from our website (items bought through other dealers must be returned through them)

Final sale items
Customized products (replacement canopies in colors other than Black or Navy Blue are comsidered customized)
Perishable goods, gift cards, hazardous materials, flammable liquids/gases
Electronics or luxury goods unless defective or damaged upon receipt

We reserve the right to decline returns if patterns of abuse are detected (e.g., frequent returns or used items being sent back).

How much time do I have?

You have 30 days from the day you receive your item to request a return or exchange.
For damaged, defective, or incorrect items, please contact us within 5 days of delivery so we can resolve the issue promptly.

Will the return cost me anything?

Free Returns: We provide free return shipping labels for eligible items. Items that do not qualify for free returns are: T Tops, Radar Arch, Leaning Post, and Ebox.
Restocking Fees: If the item cannot be resold as new, a restocking fee of up to 50% may be deducted from your refund after inspection.
Exchanges: Exchanges are free within 30 days, subject to inventory availability. Extra-large items (such as T-Tops, Radar Arches, and Leaning Posts) may not qualify for free exchanges.

How do I start a return or exchange?

Contact us at sales@bulletlines.com or reply to your original order confirmation email.
Provide your order number and the email address used at checkout.
If approved, we’ll send you a prepaid return shipping label and instructions.
For exchanges, we’ll ship your replacement once the original item is scanned by the carrier or received at our facility.

Refunds

Once your return is received and inspected, we’ll notify you if your refund is approved.
Approved refunds are issued to your original payment method within 3 business days.
Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since approval, contact us at sales@bulletlines.com