Returns are easy with Krypt Towers. Please be sure to repack everything exactly the way it came; clamp halves screwed together tight, each piece has a protective sleeve, and the additional hardware in baggy; packed any other way and there will be shipping damage. Please contact reply to your original order confirmation email saying that you would like to return the item. If you do not have the original email, then email us at email@example.com with the name as it appears on the order, and saying you would like to return the item. We will reply within a reasonable amount of time with a return authorization number and instructions.